For faulty goods
Within 28 days of delivery we will always offer you the choice of an exchange or refund.
Within 12 months of delivery , if there is a fault with your your product we will normally offer a prompt repair,exchange or credit.
To qualify for a refund or exchange the faulty product must be free of faults caused by accident, neglect , misuse or normal wear and tear.
We test every item returned to us, once received it will be inspected and tested by our test centre. A replacement will be authorised should a fault be found. In the event of a replacement not being available an alternative product will be offered or a credit note issued, in certain circumstances a full refund will be offered.
If no fault can be found by our test centre, the item will be returned to you.
For damaged goods
If any item arrives damaged please contact our customer services team within 14 days of delivery for a Returns Authorisation.
Items not claimed as damaged after this period may not be authorised for replacement.
For non faulty goods
a. If the goods HongChuan delivers are not what you ordered or the delivery is of an incorrect quantity, HongChuan shall have no liability to you unless you contact our customer services team within 7 days of delivery for a Returns Authorisation
b. If you notify a problem to HongChuan under this condition, HongChuan only obligation will be, at its option:- to make good any shortage or non-delivery; or to refund to you the amount paid by you for the goods in question to the original method of payment.
c. HongChuan will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to HongChuan under this condition and HongChuan shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.
d. Nothing in this condition is, however, intended to limit any rights you might have as a consumer neither under the applicable local law that may not be excluded nor in any way to exclude or limit HongChuan liability to you for any death or personal injury resulting from its negligence.
e. All goods returned will be inspected for damage and authenticity upon receipt, if HongChuan discovers any defects HongChuan reserves the right to refuse to refund or replace and return the item(s) to you.
Nothing in this contract creates any right which is enforceable by any person who is not a party to the contract.
Goods opened are no longer liable for a refund. A Credit Note will be issued in its place.
If this does not help you with your query please log onto our live chat facility available through our web site or email our customer services team at email@example.com and we will be happy to help.